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Contact HeyGen Customer Service

How to Reach a Person at HeyGen

Verified Contact Information

Legal:

  • 1-504-356-4555
    DMCA Inquiries
Send Message

Business Customer Service:

leads@heygen.com
For Enterprise Inquiries

Customer Service:

custom-avatar@heygen.com
Avatar's Quality
moderation@heygen.com
Moderation
security@heygen.com
Security
contact@heygen.com

Legal:

heygen-dmca@copybyte.com
DMCA Inquiries
privacy@heygen.com
Privacy Inquiries

Media:

marketing@heygen.com

Technical Support:

support@heygen.com

HeyGen Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular HeyGen Phone Number
1 (504) 356-4555
Average Calls duration
1 minute
Most Popular HeyGen Email Address
contact@heygen.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
80% phone, 20% email
Common Reasons for Contact
Account, activation/ cancellation, payments and charges
View full overview

How to Contact HeyGen?

Although it is convenient to discuss your issues with a live person, HeyGen customer service agents prefer to communicate in writing. Therefore, no HeyGen telephone number is published, except for legal reasons. You can, for instance, use the HeyGen email addresses to bring your concerns to customer service's attention. Someone will come back to you as soon as possible. For legal issues, including DMCA inquiries, call (504) 356-4555.

With several HeyGen email addresses available, customer service lets you communicate with them in writing. Business customer service enquiries can be sent to leads@heygen.com. For general customer service, email contact@heygen.com. Security issues must be emailed to security@heygen.com, and for moderation concerns, please use moderation@heygen.com. When you encounter problems with the avatar's quality, send the details to custom-avatar@heygen.com. Email DMCA enquiries to heygen-dmca@copybyte.com. The address to use when you have privacy concerns is privacy@heygen.com. All emails received will be responded to, but it may take 2 to 3 working days to receive your response.

When you have unresolved issues, you can contact senior personnel at HeyGen headquarters. You can compile a detailed document about your concern and mail it to the corporate office. The mailing address is Copyright and Plagiarism, Consultant, CopyByte, 3157 Gentilly Blvd. Suite 2254, New Orleans, LA 70122. Someone will respond to your letter. It is also possible to request an appointment with a senior representative at headquarters. Headquarters is located at HeyGen Technology Inc, 12130 Millennium Drive, Suite 300, Los Angeles, California 90094. United States.

HeyGen customer service has no specified office hours. Usually, it receives requests for assistance by email or via the website. As soon as your request is received, it is referred to the appropriate section. Someone from that section will come back to you as soon as possible to answer your question or assist you. Customer service always endeavours to attend to requests as soon as possible after receipt of your email or website message.

To contact customer service online 24/7, visit the HeyGen website. Go to the website and click on "Contact Us". You will be requested to indicate why you need customer service assistance. Go to "How can we help?" on the page and select the subject related to your concern. As you select options, new pages and links will appear on your screen. Submit the most appropriate option, and someone will come back to you as soon as possible.

PissedConsumer Club

Contact Information

HeyGen Website:

HeyGen Help Center:

Corporate Office Address:

HeyGen Technology Inc
12130 Millennium Drive, Suite 300
Los Angeles, California 90094
United States

Other Info (opening hours):

Mailing Address:

Copyright and Plagiarism

Consultant, CopyByte

3157 Gentilly Blvd. Suite 2254

New Orleans, LA 70122

More contact details

Why Customers Call HeyGen?

Top Reasons of Customers Calls

  • Payments and Charges 38%
  • Account 19%
  • Activation/ Cancellation 10%
  • Refund 10%
  • Customer Inquiries & Issues 10%
  • Product/ Service 5%
  • Website/ Application 5%
  • Request for Information 5%

Payments and Charges

38%
  • "Billing inquiry"
  • "Billing"
  • "Unauthorized charges on my card"

Account

19%
  • "My account was closed by accident by your company when I downgraded my plan and now I have lost my credit the ones awarded to me and the ones I purchased as additional credits to the monthly plan. I need a business phone number to escalate this matte"
  • "account cancelled"
  • "Membership question"

Activation/ Cancellation

10%
  • "Cancelation"

Refund

10%
  • "No refund"
  • "No refund yet"

Customer Inquiries & Issues

10%
  • "Videos aren't producing"
  • "All my videos know longer in my app"

Product/ Service

5%
  • "Edited Video not generated - stuck"

Website/ Application

5%
  • "Can't download the two minute video cuz.The file is too big"

Request for Information

5%
  • "Avatar status"

Compare HeyGen Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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